Shipping Policy

At Dookshack, we strive to deliver your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order. Once your order has been processed, it will be shipped out and you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time depends on your location:

United States: 7–15 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.

Shipping Fees

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.

Customs, Duties & Taxes

Dookshack is not responsible for any customs fees, duties, or taxes that may apply to international orders. These charges are the responsibility of the customer.

Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at dookshack@gmail.com and we will do our best to assist you.